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When taking an exam on Blackboard, you will find two buttons at the bottom of the page. One is the "Submit" button, and the other is the "Save" button. The e-QualityServiceMatters.net Support Staff is asking you to please not use the "Save" button. Clicking the "Save" button can cause the window to lock up or your test to freeze, making it probable that your questions will not actually be saved. If you wish to save your answers, it would be best for you to copy and paste your answers into a document that you can save separately from your test. In order for you to successfully submit your test to your instructor for grading, please only use the "Submit" button.